Blog posts related to nice iex workforce management. Nice solutions are used by over 25,000 organizations in more than 150. The companys flagship product, the iex totalview workforce management system, a nice smartcenter solution, with its focus on agent performance and business process enhancement, provides a solid foundation for success in your contact center. Smartsync pro order, free file synchronization, backup. Some components of the education software installer require an internet connection. In todays competitive marketplace, you must be able to quickly. Click the download button in the top section, and then follow the onscreen instructions to install the software.
Aicloud sync keeps all media files, data, and other content you want to share from online storage services like asus webstorage, your home network, and even other aicloudenabled networks up to date in real time to easily share and access the same file version wherever you are. Smartsync pro free file synchronization, backup, data. This document does not address other iex output options such as export of the weekly schedules report or any iex smartsync exports. Nokia pc suite is a collection of tools that allows your nokia handset to connect to your windows machine and sync data, back up your phones contents, push. The only workforce management solution on the market with embedded ai and ml, nice wfm is the most advanced and most accurate workforce management tool to date. Nice iex workforce management wfm is the most complete and configurable solution on the market.
Nice iex workforce management for back office for more than two decades, nice iex workforce management wfm has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the worlds largest community of exacting wfm professionals. Our solutions help you spend less time pushing paper and more time managing your greatest assets your people. Iex totalview workforce management advanced features at iex corporation, a nice systems company, we continually create new ways to help you maximize service delivery while minimizing operational expenses. This app was withdrawn from use on android and ios in december 2018.
You need a workforce management solution that can digest the complexity of your organization and produce precise forecasts and clear action. Its a nice tool as long as you have a very small and simple sketch. Nice iex workforce management for back office for more than two decades, nice iex workforce management wfm has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the worlds largest community of. Application notes for configuring nice iex workforce management r4.
To install the module, we can use invokewebrequest to download the install script that we pipe to invokeexpression. They can be easily and securely downloaded from the nice software download center. Not getting real time data from cisco cti os to nice iex. Smartsync pro is a universal full featured backup and synchronization tool that can mirror any number of files or folders, whether on local disks and network shares or across locations that can only be reached via removable media. Smartbridge provides advanced, trouble free and seamless interface with ease of use to iex users to integrate smartsync with other applications including.
Ges newest led light bulbs feature bluetooth speakers. Nice iex workforce management system is a single, comprehensive solution capable of driving the performance, effectiveness and efficiency of your entire enterprise workforce. Smartsync pro file synchronization, data backup, data. Integrate with any solution our systems are apifriendly, easily integrate with all leading acds and can integrate with other solutions using smartsync, reducing. Skedulo is the solution for intelligent mobile workforce management. Thats exactly why nice iex workforce management leads in market share and in product innovation. Smart sync is available for dropbox plus and professional customers, and members of dropbox business teams.
With dropbox smart sync, you can see and access every file in your account and every folder thats been shared with you, right from your desktop, without taking up your hard drive space. Iex a nice company iex totalview training iex totalview training totalview startup training is a programme which will help the user to learn as how to set up totalview system to achieve service goals and other business requirements. It will minimise your organisations personnel costs, provide the service that your customers demand and make your contact centre a better place to work. Iex, a tekelec company and provider of contact center workforce management solutions, has announced its totalview smartsync suite, an open solution for advanced contact center integrations. Nice s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. Smartsync exchange allows nice iex workforce management to automatically synchronize agent information with these other. Smartsync pro downloads, free file synchronization, backup. Smartsync pro is a universal full featured backup and synchronization tool that. Sync 2011 sp1 windows sync 2011 mac previous versions en english. If your product is not listed above, please visit the product page. Smartbridge totalview workforce management software. Download with sftp and scp using the poshssh module poshssh is a free module that provides basic ssh functionality in powershell. Workforce management solutions futuresoft india iex totalview. Smartsync pros local synchronization is an excellent safety.
The avaya data api provides access to historical and realtime data on avaya operational analyst derived from agent activity on avaya interaction center. These application notes describe the configuration steps required to integrate iex totalview workforce management with avaya operational analyst using the avaya data api. Access every file and folder in your dropbox account from your computer, using virtually no hard drive space. It uses intuitive decisionmaking to uncover hidden patterns, make accurate forecasts and identify the best forecasting model. Nice is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. Links 0 links related to nice iex workforce management. Iex totalview workforce management advanced features. Clients that utilize the iex smartsync module can export schedule information for import. Youll be able to view, manage and download automated timesheets for your payroll. Packed with articles, webinars, forum, useful tools and a focus on making.
Free file synchronization, backup, data replication, pc sync software, freeware, file sync, data synchronization software. Ges newest led light bulbs feature bluetooth speakers, motion sensors and more. They arent smart, but they do have a couple of extra tricks up their sleeve. This visionary application download service broadens your photographic horizons by letting you add functions to the camera, maximizing personalization with incredible ease. Application notes for configuring nice iex workforce management. Download and open the smart sync 2010 software teacher installation on the teachers computer first, and then download and open the smart sync 2010 software student installation on the students computers. Smart sync this intuitive software helps you make the most of class time you can guide students collaboration in a group setting while still communicating with your entire class. This schedule information is used by the intradiem session provider when evaluating which agents are eligible to receive a dynamic or scheduled intradiem session. Smartsync puts totalview workforce management in the center of contact center operations with its seamless integration process. Nice also hosts the worlds largest community of industry professionals.
Use the education software installer to do the following. Use powershell to download through sftp and scp 4sysops. Nice iex workforce management holds a wealth of valuable information in its database information that is crucial for the operation and useful for many other applications within the center and the enterprise. Smartsync exchange offers data imports and exports to enable advanced integrations between nice iex workforce management. Smartsync pro works even easier and quicker than you might imagine.
Whether your employees handle customer calls, process back office tasks or both, nice iex workforce management improves resource planning, streamlines. Application notes for configuring nice iex workforce. There are 3 modules of training namely, totalview startup training, totalview refresher and totalview webinar. The nice user group nug helps members optimize the value of nice applications in their organizations through sharing of best practices. Application notes for iex totalview workforce management.
Smartsync pro is a downloadable windowsbased application that serves as a fullfeatured solution to back up and synchronize data to local drives, external flashusbzip drive, cddvd, nas, network volumes and even remote computers. Use your smart phone or tablet as a remote trigger when. Dropbox smart sync save more hard drive space dropbox help. The purpose of this document is to provide information regarding the import of schedule records from and iex odbc extract. If your data has been corrupted or lost, you will easily restore it from a backup copy. Good resource planning is essential for getting the right number of agents to match your contact demand. The multiple functions of smartsync pro can be divided into three major ones.
During or after the trial period you can purchase a fully licensed product. The easiest and most convenient way to test our products is to download the free 30days trial version. Understand the voice of your customers and what actions should be taken. Do not install smart notebook 11 software on a smart table interactive. Call centre helper the leading online contact centre and customer service magazine. Its depth has attracted the worlds largest and most exacting community of wfm professionals. Among other things, you can use it to download files through sftp and scp. Smartsync suite from iex corporation, a subsidiary of nice systems, ltd. Smart sync is a dropbox feature that helps you save space on your hard drive. Take action when it counts, based on customer insights.
Interface is used to obtain historical data from the avaya call management system database and send it to nice iex. Nice iex workforce management is a work force management solution that provides forecasting and monitoring of work for contact center agents. Not getting real time data from cisco cti os to nice iex server hi any body can help me intergartion between cisco icm 8. Deliver an effortless, consistent and personalized experience. A variety of integrations are available including integrations with other nice products, which can be integrated by using smartsync.
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